What should I do if my order hasn't been delivered yet?

After your parcel leaves our fulfillment center, it is sent out for delivery with one of our trusted carriers.

UK  - If you haven’t received your order within 5 - 7 working days of your shipment confirmation email, please check the status of your order with the carrier, quoting the tracking number given to you.

US - If you're still waiting for your package to arrive after 6 - 8 working days, please contact the courier with your tracking number. 

Australia - If you're still waiting for your package to arrive after 5-7 working days, please contact the courier with your tracking number. 

Alternatively, you can contact us about your missing delivery at info@mrswordsmith.com - we'll always be here to help!