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Why is my phone crashing?

We are so sorry to hear that your phone is crashing. Fortunately, there is often a simple, easily-resolved reason behind errors like this! Word Tag ® is unable to support certain older devices (with less than 1Gb of RAM) or older operating systems. If you find that the game is repeatedly crashing, it could be that you are using one of these devices. These include: 



iPhone 6 or older

iPad 4th generation or older

iPad Mini 3 or older


Android OS 4 or older

Any other device with less than 1Gb of RAM


If you’re still having problems getting into Word Tag ®, please reach out to us at and we can help troubleshoot. For this, please include information about the device and operating system you are using, as well any screenshots of error messages.

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