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Refund policy

If you are not fully satisfied with a physical product purchase from Mrs Wordsmith you may be allowed to return it and receive a full or partial refund in accordance with this Returns and Refunds Policy. The Returns and Refunds Policy is incorporated into these Terms & Conditions in is entirety.

13.1. The Returns and Refunds process

Should you wish to begin a returns process you must first inform Mrs Wordsmith by sending an email to within 30 days of receiving your order. Contact made after this window may reduce the likelihood that your returns request will be accepted. Once contact has been made, Mrs Wordsmith will respond to your returns query and advise on the process you must follow to send back your order. Once Mrs Wordsmith has qualified the receipt of your returned item and has verified the condition of the item is as expected then a refund will generally be processed to the payment method that was used in the original purchase within 5 working days.

13.2. Returns eligibility

Returns are eligible in the following circumstances:
  • Any product which arrives in a manner jointly agreed by you and Mrs Wordsmith to be defective will be eligible for a returns process so long as contact is made within 30 days of receipt. Mrs Wordsmith withholds the right to mandate the provision of photographic evidence of defective products before determining whether it can agree that a product arrived in a defective manner. If Mrs Wordsmith suspects you have deliberately damaged the product then a return request may be denied.
  • Any product which you decide you wish to return to Mrs Wordsmith despite being in good condition may be returned at the sole discretion of Mrs Wordsmith. Mrs Wordsmith withholds the right to refuse a return of a product which is in good condition and was purchased intentionally.