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Yes, you can. We understand that sometimes minds change (though we do think you'll love your Mrs Wordsmith resources!) If you wish to cancel or return your item, please message us as soon as possible at info@mrswordsmith.com.
If your order has already been shipped, we'll be happy to process a return and refund and get it sorted as quickly as possible. Once we've received the returned product, in the same conditions as it was delivered, your refund will be processed and should then take 5-10 working days to clear.
Unfortunately, we cannot provide free shipping return labels, or refund printables if they have already been downloaded.
In case you hadn’t heard our exciting news: We have a new parent company!
Because of this change, you’ll now see Hatch House Games, our new management, on your invoice.
After your parcel leaves our fulfillment center, it is sent out for delivery with one of our trusted carriers.
UK - If you haven’t received your order within 5 - 7 working days of your shipment confirmation email, please check the status of your order with the carrier, quoting the tracking number given to you.
US - If you're still waiting for your package to arrive after 6 - 8 working days, please contact the courier with your tracking number.
Australia - If you're still waiting for your package to arrive after 5-7 working days, please contact the courier with your tracking number.
Alternatively, you can contact us about your missing delivery at info@mrswordsmith.com - we'll always be here to help!
If you are not in when your order arrives, the courier will either:
- Place your package in a designated 'safe place', and post a note through your door describing the exact location
- Leave a note in your letterbox to let you know that they tried to deliver your parcel and left it with your neighbor.
- Leave a note to let you know that they tried to deliver your parcel and that it is now being held at your local depot. Please use your tracking details to arrange a redelivery. Your parcel will be held for approximately two weeks before it is sent back to us.
If you are in the UK, you should expect to receive your order within 3-4 working days of receiving your shipment confirmation email.
If you are in Australia, you should expect to receive your order within 5 - 7 working days of receiving your shipment confirmation email.
US customers should receive their order within 6-8 working days of receiving the shipment confirmation email.
We do not currently deliver worldwide; we're working towards adding more countries to our shipping list in the near future.
However, our printables can be purchased worldwide and instantly delivered via email.
If your order hasn't been shipped yet then it may still be possible for you to edit your chosen delivery address.
You can make changes to your delivery address once you've placed your order by clicking the "Update Address" button at the bottom of the order confirmation page.
Alternatively you can log into (or create from scratch) a Mrs Wordsmith account which will show you all of your order history and allow you to update the delivery address on any undelivered order.
Don't worry if you didn't have an account set up when you originally made the order. As long as you sign up using the same email address with which you made your order, your new account will automatically be populated with all the orders you've ever made with us!
If you can't find this or need some extra help then reach out to us using our website's live chat feature or via email to info@mrswordsmith.com and we will try to assist you.
We know you'll love our products 😍 but if for any reason you'd like to return your purchase after it has been delivered to your address, here are the next steps:
1. Send an email 📨 to info@mrswordsmith.com letting us know you'd like to start a return
2. We will then let you know which address to return the package to 🚚
3. Once we receive your return we will process a full refund for you ✨
We never share or sell your information. It is kept on a secure server and is only used by us to ensure our product meets your standards.
Please see our detailed Terms and Conditions for further information.
No, you can order from our website without creating an account.
However, should you wish to create a Mrs Wordsmith account, you can do so here
We're sorry to hear that you're having difficulty. Just follow these simple steps to enter a discount code correctly:
1. Once your order has been added to your basket, you will be directed to a new page where you will fill out your shipping and billing information. On this page there is a box to the right for discount codes:
2. In the blank box, enter the discount code that you have received and click “Apply”.
3. Your discount code should be applied instantly and reflected in your “Total”.
If you continue to have trouble entering your discount code, please get in touch with us at info@mrswordsmith.com
You can sign up for our newsletter at the bottom of our web page here.
We're so flattered you want to hear from us. Expect product updates, announcements, tips, resources, special series, and more!
With so many amazing products to choose from, we know it can seem daunting to know where to start. Don’t worry! We have some suggestions to help you begin:
If your child reads at a Reception/Foundation-Year 2 level:
Start with our popular, bestselling Epic Life range, which includes My Epic Life Word Book or My Epic Life Daily Word Workout. They’re hilariously illustrated, accessible books that are guaranteed to boost your child’s vocabulary and inspire daily learning habits!
Or if you’re looking for a more all-encompassing workbook to complement your child’s in-school learning, then try one of our workbooks. Our Reception English Colossal Workbook or Year 1 English Gargantuan Workbook are a great place to start!
If your child reads at a Year 3-8 level:
Start with any product in our highly-rated Storyteller’s range. This includes Storyteller's Word a Day, Storyteller's Word a Day 2, Storyteller's Illustrated Dictionary, and Storyteller's Card Game. They are all award-winning, engaging products that aim to help kids build reading and writing confidence by helping them build an advanced vocabulary. We also recommend starting with our How to Write a Story workbook. Our comprehensive workbook is designed to help kids excel at creative writing. Packed with tools, tips, and vocabulary, it makes it easy and fun for kids to plan and write captivating stories that are well structured, richly descriptive, and exciting to read.
If your child reads at a Kindergarten-1st Grade level:
Start with our popular, bestselling Epic Life range, which includes My Epic Life Word Book or My Epic Life Daily Word Workout. They’re hilariously illustrated, accessible books that are guaranteed to boost your child’s vocabulary and inspire daily learning habits!
Or if you’re looking for a more all-encompassing workbook to compliment your child’s in-school learning, then try one of our workbooks. Our Gargantuan Grade 1 Workbook is a great place to start!
If your child reads at a 2nd Grade-3rd Grade level:
Start with any product in our highly-rated Storyteller’s range. This includes Storyteller's Word a Day, Storyteller's Word a Day 2, Storyteller's Illustrated Dictionary, and Storyteller's Card Game. They are all award-winning, engaging products that aim to help kids build reading and writing confidence by helping them build an advanced vocabulary.
We also recommend starting with our How to Write a Story printable workbooks. How to Write a Story 8-10 and How to Write a Story 10-12 are our comprehensive workbooks designed to help kids excel at creative writing. Packed with tools, tips, and vocabulary, they make it easy and fun for kids to plan and write captivating stories that are well structured, richly descriptive, and exciting to read.
Word Sauce is a retired product and is no longer available on our website.
The words and illustrations included in both Word Sauce and Storyteller's Illustrated Dictionary are exactly the same. When making our Storyteller's Illustrated Dictionary, changes were only made to the cover and the layout to be more cost-effective for customers: more illustrations and words per page, and therefore fewer pages.
Word Sauce has large, full-page images that make it ideally suited to learning a word a day, teaching activities, SEN, and just being a beautiful coffee table book for children who love hilarious illustrations and wonderful words.
Storyteller's Illustrated Dictionary is designed to help children to write independently and help them build self-confidence to find words for themselves. We made small changes to the dictionary layout based on user feedback, and to make it easier to navigate.
Despite these changes, both dictionaries offer the same wonderful Mrs Wordsmith content.
Mrs Wordsmith products complement what children learn in school and align with the national curriculum to support the learning topics appropriate for your child's age group. We consult with experts, leading schools, and teaching staff to produce our content and focus on words that expand children's vocabulary beyond just the standard national vocabulary lists.
Be sure to check the individual information of each product to learn what facet of education the product supports!
We did not specifically design our products for an ESL/EFS base. However, our materials can still work if your child is immersed in an English-speaking environment and their reading age aligns with our product range.
Our machine learning experts and lexicographers have mined the English language to ensure our products teach the words that matter for academic success. Additionally, our products enhance visual memory and help to make word learning a habit through repeated exposure.
Both of these elements contribute to fluency, whether your child is a native speaker or not!
R-r-ready for School Word a Day is a retired product and is no longer available to purchase from our website.
Storyteller's Word a Day and R-r-ready for School Word a Day are similar products that both focus on teaching your child a new word every single day. They have different age bases – Storyteller's is aimed at children aged 6-13, whereas R-r-ready is aimed at children aged 2-6.
R-r-ready for School Word a Day
(ages 2 - 6)
Get ready for school, one word at a time. R-r-ready for School is the fun and easy way to learn a new word every day! We designed it to help your child develop communication skills, creativity, and emotional awareness. It contains 240 hilariously illustrated words featuring our cast of unforgettable characters.
Storyteller's Word a Day
(ages 6 - 13)
Every school day, discover a new mind-blowing storytelling word, hilariously illustrated by our team of Hollywood artists. Using data science, we identified the words that children are most likely to encounter in literature and combined them with outrageous creativity to illustrate them in a way that kids can’t resist.
It's made to be set on the breakfast table, talked about together, tell stories, and create a daily word-learning habit that will last a lifetime!
Here are some ideas to get you started using our Storyteller's Word a Day:
Display a new word every day
Every morning, turn the page and display each word and illustration all day for multiple exposures and better retention.
Talk about the illustration together
Meaningful conversations with adults develop a child's cognitive and linguistic skills, so make sure to use the word in conversation and talk about what it means.
Dive deeper
Turn the word stand around to get to the core of each word by exploring its word pairs, synonyms, history, frequency data, and usage in classic children’s literature.
Test your knowledge
How many word pairs and synonyms can you remember?
Tell a story
Use the illustration-based story starters for every word, and get creative! Write, tell, sing, or draw a new creation every day.
Act out the word
Get silly and dramatic and come up with your best rendition of the word. Pretend you're playing charades and trying to get someone to guess what you're acting out.
Mrs Wordsmith materials are fun, curriculum-compliant classroom tools, that have been designed to be flexible so that teachers can use them according to the needs of their students.
We've written some helpful Teacher Handouts to help you use Mrs Wordsmith in class. These documents include lesson plans and tips and there are two versions available, one for early readers and one for proficient readers.
School orders to the US will arrive within 6-8 working days after the order is dispatched.
School orders to the UK will arrive within 3-4 working days after the order is dispatched.
School orders to Australia will arrive within 5-7 working days after the order is dispatched.
If required, an expedited delivery can possibly be arranged at an additional charge.
Schools/Educators can place an order with us directly through our website.
To pay via bank deposit/ invoice, you will need to proceed through our checkout process as you would if you were paying by any other method.
Step 1: After filling out your address and contact details, you will get to the payment screen. Select the ‘bank deposit’ option:
Step 2: Clicking this, and then confirming your order will take you to a page that looks like this (for your country):
Step 3: These bank details are where you can make your payment directly. You will be emailed an invoice for your records. Once you have paid, your package will be shipped to you! Please ensure that your payment is made within 30 days of receiving the invoice.
This is what the invoice looks like:
If you have any questions, or you are retroactively looking to have an invoice sent to you for an order you've made through a company credit card/ alternative payment method, please reach out to: info@mrswordsmith.com
Yes! If you have a tax exemption certificate, please forward it to the care team (over on info@mrswordsmith.com) who will review your documentation and create an invoice for your order.
Please note that you will not be eligible to receive such tax exemption if you order directly from our website.
To receive more information please contact us at info@mrswordsmith.com
Your order confirmation email doubles up as an invoice with both a unique order number / invoice number as well as a full tax breakdown of your order and tax registration information e.g. VAT registration number.
If you cannot find your original order confirmation email it may have gotten lost in your inbox. In this case try searching for "Mrs Wordsmith order" within your email browser and remember to check your junk folder too.
If you still cannot find what you need for an invoice, please reach out to our care team at info@mrswordsmith.com with the subject 'Invoice Request' and your order information.
When you purchase a printable, the link to download your printable worksheets appears at check-out – you have the opportunity to click it and save them here. This link also appears in an email notification soon after the purchase. Both are shown below.
(Please note, you have a 5 download limit for each individual printable you buy.)
Where the link appears at check-out:
Where the link appears in your email notification from Sendowl:
Still a bit lost? Grab the email you used to order the printables and plug it into the form at this link: https://bit.ly/3EtvxmU. This will take you to your download page.
You can sample a printable before I buy it! Simply click the "See inside" link on the product page to get a preview before you decide to purchase the printable.
We are excited to share our range of print-at-home resources, designed with assessment and curriculum experts for home learning. They include child-friendly answer sheets and can be easily printed from any home printer. We have created the range to:
There are a few key differences between our Targeted and Mixed Spelling Practice printables:
Targeted Spelling Practice focuses on sound patterns according to the national curriculum. For example, one lesson will cover all words ending with "-tious versus -cious".
Mixed Spelling Practice papers contain practice tests with words and all the sounds that are learned in the age group of your selected printable. It mixes up all words that your child has learned.
We recommend starting with the Targeted Practice Papers and then moving on to the Mixed Spelling Practice.
We hope you will enjoy your printable purchases! But for any reason you would like a refund for one, get in contact with us and we will happily process one for you.
You are only eligible for printable refunds if you have not yet used the download link sent to you upon purchase. Any downloads made through the link void the possibility of a refund.
We’re so excited that you want to play Word Tag ®! We know your kids will love their epic learning adventure.
To get started, search ‘Word Tag’ on the Google Play Store or the AppStore on your smartphone or tablet. Download for free, and start playing!
If you would like to learn more about the game, visit the Word Tag homepage.
Great question! Foolproof Reading was our very first gamified learn-to-read app. It was available for a short time, but we decided to go bigger, better, and more word-tastic (because we know your kids deserve the very best!).
We are now developing a brand new learn-to-read app for kids aged 4-7 called Readiculous to replace Foolproof Reading. Readiculous will be available on the Google Play Store and AppStores soon, so keep your eye out on our website and social media for updates…
Great question! Epic Word Adventure was our first foray into the world of educational apps. In a way, it's our current reading adventure app, Word Tag's great-grandparent!
But it was a part of the old Mrs Wordsmith. With the exciting arrival of our new parent company came the equally exciting drive for new projects and the decision to conclude old ones. We are thrilled to have launched Word Tag ® and know you will enjoy it with your family.
Word Tag ® is available now on AppStore and Google Play, or you can read more about it on our website here: https://au.www.mrswordsmith.com/pages/word-tag
If you have any Epic Word Adventure affiliated offer on any product you buy, this is a legacy printing error and they are no longer redeemable. You are instead invited to take a 3 month trial of Word Tag, which you can get by contacting info@mrswordsmith.com.
Although kids might not see Word Tag ® as a learning tool, they are improving their vocabulary with every play — even in as little as 15 minutes a day.
Word Tag ® introduces children to new words in bite-sized batches. This approach helps cement material better than plenty of information in one dose. Kids are then repeatedly exposed to these words, through activities that target all aspects of word learning. Mini-games cover a word's meaning, spelling, pronunciation, and usage with context. Your child will not only be exposed to new vocabulary; they will truly understand it.
Word-learning is the key to success in the game. Building their vocabulary by collecting new words is the mechanism by which kids progress to the next level, win prizes, and explore. The dopamine release in kids’ brains reinforces their learning experience positively. This enjoyment keeps them coming back to play (and therefore learn) more and more!
Word Tag ® unites learning and fun through gameplay by immersing kids in an open-world adventure where they are able to interact with over 1000 words per year, personalized to their individual learning level. Word Tag ® is designed so kids learn new vocabulary as they earn rewards.
Word Tag ® engages kids with new words. Retention significantly increases when kids enjoy their learning experience.
According to research, learners need several encounters with a word to add it to their vocabulary. Word Tag ® repeats word exposure enough times to guarantee retention.
Research also demonstrates that games can provide constructive feedback and a feeling of accomplishment. Word Tag ® allows players to try until they succeed, tailoring content to skill level.
Free play and exploration are crucial for learners’ cognitive development, cultivating curiosity and a desire to learn. In Word Tag ®, players work at their own pace to complete word collections full of rich vocabulary. They get to choose how long and how often they want to play (and learn)!
Interacting with fictional characters like Roxy and Wolfgang is educationally and psychologically beneficial for kids. A child is more likely to retain new information when it is presented to them by a character.
According to literacy experts, kids should learn words that they are likely to encounter frequently across different contexts. Our team of linguists and data scientists identifies these words by mining databases of vocabulary found in major exams, school curricula, and classical literature.
Our proprietary AI Word Engine classifies these lists according to their difficulty and topic, considers the context in which each word might appear, and assesses each word’s meaning difficulty based on its average age of acquisition and grade or year level. Players see words tailored to their abilities and needs.
We are so sorry to hear that your phone is crashing. Fortunately, there is often a simple, easily-resolved reason behind errors like this! Word Tag ® is unable to support certain older devices (with less than 1Gb of RAM) or older operating systems. If you find that the game is repeatedly crashing, it could be that you are using one of these devices. These include:
Apple
iPhone 6 or older
iPad 4th generation or older
iPad Mini 3 or older
Android
Android OS 4 or older
Any other device with less than 1Gb of RAM
If you’re still having problems getting into Word Tag ®, please reach out to us at info@mrswordsmith.com and we can help troubleshoot. For this, please include information about the device and operating system you are using, as well any screenshots of error messages.
Great question! The parent report is a customized and secure browser-based report which shows you how your child is progressing at Word Tag ®. We will show you the words they are learning and the pace at which they are working. We also outline what you can help them with at home. You can view this whenever you want, either through the app or on any browser. Information is updated daily.
For a view of multiple profiles, the home subscription allows you to see the progress of up to four child profiles.
We are sorry to hear you’ve decided to end your subscription! We hope you had an excellent epic word adventure during your time playing. Depending on your device’s operating system, there are two different processes.
On an Apple device:
On an Android device:
Unfortunately, we can’t process a refund, as all payments go through the Apple or Google stores. However, you can contact them directly and follow the process here:
For Apple iOS users go here: https://support.apple.com/en-gb/HT204084
For Google Android users go here: https://support.google.com/googleplay/answer/2479637?hl=en-GB
Word Tag ® focuses on building vocabulary and uses repeated exposure to new words through mini-games that cover a word's meaning, spelling, pronunciation, and usage with context. This makes it a perfect supplementary tool for English lessons!
Because we recommend about 15 minutes of daily play, you could incorporate some gameplay time into your lesson plan OR you could set 15 minutes as homework (and maybe have the kids report back about the words that they have learned!)
(It is an individual gameplay experience that is meant to be tailored to each child, so Word Tag ® isn’t well-suited to be a singular-screen group activity.)
Currently, you cannot re-adjust your levels within the app. If you are finding that the words being served to your child are unsuitable for their reading level, you will have to delete Word Tag ®, reinstall, and start the game over.
We are releasing updates later in the year that will allow level adjustment after starting the game. Stay tuned!
You can share content from our free resource library to your Google Classroom. Just follow these easy steps:
1. Sign in, as usual, using your Google account
2. Head over to our blog
3. Click on the article you'd like
4. Select the 'Share to Classroom' button
It's easy to save content from our free resource library to Google Drive:
1. Select the 'Sign in with Google' option
2. Choose an account
3. Go to our blog and click on an article that's of interest to you
4. Click on the 'Save to Drive' button
Google Classroom is an easy way for teachers, students, and guardians to manage classes, submit work and communicate all within one virtual space. No paper is required, just your PC/laptop or smartphone.
You can find more detailed information here: http://bitly.ws/9sPQ
We're thrilled to hear that you're interested in collaborating with us!
Please get in touch and tell us a little more: info@mrswordsmith.com
Push the button and let us know!